Strategy | Operations | IT Leadership
DALLAS, TEXAS September 30, 2014 / - FORTIUM PARTNERS, the world’s fastest growing provider of IT Turnaround and Leadership Services, announced today that Michael Wilson, former Executive Vice President with American Heart Association, will lead the firm's global Not-For-Profit practice. Michael becomes the latest of top industry executives to join Fortium and will be based in the firm's Dallas office.
Michael Wilson spent 33 years with the American Heart Association, the nation's oldest and largest voluntary organization with 144 offices and 2700 employees, devoted to fighting cardiovascular diseases and stroke. He served as Chief Information Officer for 11 years and Executive Vice President/Chief Customer Officer for another 11 years. As CIO, Michael managed a combined technology and customer staff of 230 and an annual budget of $40 million. He created a business technology focus, including a business relationship management function with dedicated staff that achieves quantifiable business results through effective technology that is measured annually. Additionally, Michael developed a social media strategy and implemented a social media command center to focus on listening and service/support. He executed a Software as a Service (SaaS / Cloud) strategy including over 20 cloud implementations, and developed a responsive web framework to take advantage of mobile access. Wilson also created a mobile strategy and developed 30 mobile apps under that framework.
As EVP/Chief Customer Officer, Michael dramatically Improved user and customer satisfaction, moving annual measurements for Net Promoter Score and Forrester Customer Experience Index to best in class (results. 2012 - 74% Net Promoter and Customer Experience Index of 92%). Of equal importance, Michael increased the service and top-line revenue results of the Association’s National Service Center (Call Center), and expanded services to 24/7/365 operation. Finally, he achieved a reduction of ongoing technology operating expenses so budget could be reinvested in business technology, reducing operating expenses by more than 30% in the last 3 years.
Tim McCracken, Chairman and CEO of Fortium Partners states: "As Fortium continues to grow at a record pace, it is important to not lose sight of the needs of a community that is full of hardships and terrible conditions. One way we can make a difference is to provide the experiences of some of the world's most talented and skilled IT professionals to humanitarian organizations tasked with making this world a better place. Our decision to launch a global Not-For-Profit practice is important to us as partners who care about our community. Mike Wilson has spent his entire adult life working in support of such organizations. He has been able to develop world-class capabilities in technology to enable both fund-raising and community support. From mobility to cloud-based solutions to high-performance call centers, Mike Wilson has done it all. As Fortium's Not-For-Profit practice leader, Mike will continue to work with our broader global team of Partners in creating innovative solutions for this important space. We are very pleased that Mike has selected Fortium to help him continue this life-long platform."
Mike Wilson comments: "Not-for-profit organizations are able to make a personal connection with the person or people they are helping. They become a source of inspiration for individuals that are in immediate need of their services. As a part of Fortium, I am able to guide the skills of IT leaders that have already tackled and solved industry's most formidable problems through the creative use of technology, and apply those talents to help not-for-profit organizations truly make a difference in society."
Michael Wilson earned his Bachelor of Arts in Religion and Sociology at Mercer University. He is the author of "The Digital Nonprofit: A Manifesto", a book that addresses unification of the constituent experience in nonprofit organizations using technology.
FORTIUM is an IT turnaround and technology leadership services firm focused on providing world-class resources to clients with the most complex issues. FORTIUM serves public and private companies across a variety of industries, placing expert project teams and operational leadership resources in technology-related roles. FORTIUM resources have 25 or more years of technology experience, most recently in a senior leadership role.
Headquartered in Dallas, Texas, FORTIUM also operates from offices in Boston, Minneapolis and Orange County, with partners in Detroit, Boston, New York, Washington D.C., Philadelphia, Greenville, Atlanta, Miami, and London, U.K.
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